In addition to qualifications, BASSCOMM places great importance on the industrial experience of employees and their awareness of customers’ needs. Our quality policy requires a consistent investment in employee training, on and off site, to ensure that our services are always in tune with an ever-changing market place.

In line with BASSCOMM philosophy of designing solutions we have developed a unique service product offering, which provides an after sales service perfectly positioned to work within any long term framework agreement. With the help of our highly qualified and experienced Service Sales Engineers, our advanced service management system means fast, friendly and efficient handling of support requirements for all our sites.

Our investment in the latest technology ensures that planned visits and contracted response times are guaranteed.

We offer a long – term maintenance contract, which includes providing a factory trained resident engineer on site to supervise and ensure continued systems integrity. Equipment under the maintenance contract will be listed in a schedule and BASSCOMM will under this contract provide Basic Maintenance Services for same. Basic Maintenance Services shall include Preventive Maintenance, Remedial Maintenance during Remedial Maintenance Hours, Replacement Parts and Equipment Updates.

See also our Quality Assurance Guarantee