BASSCOMM Policy is to deliver the highest quality of products and services to the customer by pursuing continuous improvement.

• Quality First: BASSCOMM considers quality as the most important factor in serving our Customer.
• Caring for the Customer: BASSCOMM strives to care for our customer beyond satisfaction.
• Endless Innovation: BASSCOMM makes endless innovative efforts to serve customer from the customer’s perspective. BASSCOMM will consistently train all employees who are involved in Quality System implementation in order to memorize Quality Policy and maintain these results, to implement Quality System and all decisions related to Quality System based upon customer’s requirements.

Objectives of the Quality System

The objectives of this Quality System are as follows:

• To provide a standard, for delivering Systems Integration (SI) Products and Services consistent with the international standard.
• To pursue management customer satisfaction by defining the quality policy and its associated quality assurance activities.

QUALITY MANUAL (QM)

The Quality Manual is the foundation of the Quality System defining the Quality Policy and the associated components of Quality System. The QM defines mandatory conditions and includes ‘what to do’ and ‘how to do’. All the management and employees follow these manual instructions strictly. Manual procedure describes ‘how’ standards defined in the Quality System should be implemented.
It consists of the following:

• Purpose: The purpose of Implementing Quality System standards.
• Inputs: Referenced documents for performing task.
• Procedures: Order and specification of tasks.
• Deliverables: Evidence to identify the task should be performed.
• Considerations: Exceptional or Considerable functions in performing task.
• Desired output which is exactly equal to the defined input.

DELIVERABLES

Deliverables is the electronic file results of the performed tasks defined in the Quality System. It consists of following:

• Standard: Guidelines for using Forms and Templates.
• Sample: Sample of Forms and Templates.
• Forms/Templates: Forms and Templates for making out the deliverables.

QUALITY ASSURANCE MISSION

Based on the principle that adherence to effective processes dictates quality, Quality Assurance ensures product quality through organizational teamwork for effective implementation as well as independent quality assessments.
Quality Assurance accomplishes this mission by:

• Verifying that the requirements are documented and are being followed (audits).
• Ensuring that effective metrics are instituted by project owners.
• Making sure that the Corrective and Preventive Action (CAPA) process addresses the quality issues.

QUALITY ASSURANCE GOALS

This Quality Assurance Plans are used by QA to achieve the following goals:

• Planning and implementation of QA activities.
• Checking work products and activities against the applicable standards, processes, and requirements.
• Informing management about QA activities and results.
• Ensuring Project Management awareness of non-compliance issue.
• Ensuring desired out put is exactly equal to the designed input.
• Ensuring quality of the raw material used for the production.
• Ensuring the production activity in well defined manner.

Thus, the Quality Assurance includes from the first stage i.e. receiving the purchase order till the execution of the order which includes.

• Review of contract
• Purchasing of raw material for the project
• Inspection of raw material
• Engineering
• Software development
• In house testing
• Inspection by customer/third party if any
• Dispatch
• Installation and Commissioning at site
• Final testing at site

MAINTENANCE PLAN

BASSCOMM philosophy is to promote long-term relationships with the customers. BASSCOMM’s commitment is to be ready and available at all times to provide expert assistance to our customers in meeting the changing requirements imposed by the market place, regulation, and competition.

• BASSCOMM’s Customer Support organization is equipped to provide:
• Expertise in hardware and software issues
• Software extensions, modifications, upgrades or enhancements
• System-wide or component level retrofits, upgrades or expansions
• Spares supply and repair
• Field service

BASSCOMM adopts a maintenance policy to cover all aspects of the customer’s need with their specific requirements. These services provide the Customer with the support to maintain and upgrade the software with the latest applicable versions available.

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